Kandoofaa Investments Pvt Ltd and Ruhgandu H&R Pvt Ltd are two distinct joint venture companies registered in the Maldives. The Kandoofaa Residence project belongs to the former, while the Kandoofaa Ecoplex project is under the latter. Both projects are filed with the Ministry of Economic Development. Although they are managed under separate corporate entities in economic documents, they share the same Chinese investors and have identical project management, construction, and sales teams. Therefore, the two projects will be presented and marketed together.

Kandoofaa Ecoplex and Kandoofaa Residence are managed under separate companies. To avoid confusion, please use the correct bank account for your project payments: For Kandoofaa Ecoplex (RUHGANDU HOTELS & RESORTS PRIVATE LIMITED) Maldives Islamic Bank (MIB) Account Name: Ruhgandu Hotels & Resorts Pvt Ltd Account Number: 90401480039711000 Currency: MVR Account Name: Ruhgandu Hotels & Resorts Pvt Ltd Account Number: 90401480039712000 Currency: USD Bank of Maldives (BML) Account Name: Ruhgandu Hotels & Resorts Pvt Ltd Account Number: 7770000243313 Currency: MVR Account Name: Ruhgandu Hotels & Resorts Pvt Ltd Account Number: 7770000243314 Currency: USD —————————————————————————————————— For Kandoofaa Residence (KANDOOFAA INVESTMENTS PVT LTD) Bank of Ceylon (BOC) Account Name: Kandoofaa Investments Pvt Ltd Account Number: 6320343843 Currency: MVR SWIFT Code: BCEYLKLX Account Name: Kandoofaa Investments Pvt Ltd Account Number: 6320343844 Currency: USD SWIFT Code: BCEYLKLX Maldives Islamic Bank (MIB) Account Name: Kandoofaa Investments Pvt Ltd Account Number: 90401480033921000 Currency: MVR SWIFT Code: MADVMVMVXXX Account Name: Kandoofaa Investments Pvt Ltd Account Number: 90401480033922000 Currency: USD SWIFT Code: MADVMVMVXXX Bank of Maldives (BML) Account Name: Kandoofaa Investments Pvt Ltd Account Number: 7770000191175 Currency: MVR Account Name: Kandoofaa Investments Pvt Ltd Account Number: 7770000191176 Currency: USD ⚠️ Reminder: Please double-check the project name before making any transfers. Payments for Kandoofaa Ecoplex must go to Ruhgandu Hotels & Resorts Pvt Ltd, while payments for Kandoofaa Residence must go to Kandoofaa Investments Pvt Ltd.

You can access the inquiry page through the APPLICATION tab in the navigation bar. Before proceeding, please ensure that you have entered the following four valid pieces of information used during your application: Name, ID No., Unit No., and Phone. Please note that your reservation is NOT confirmed until the reservation fee has been paid and the Reservation Agreement has been signed with the assigned sales representative. Submitting the application form on the website does not guarantee a reservation. If you have not yet paid the reservation fee, please contact your designated sales consultant to complete the payment and finalize your reservation. If the query is unsuccessful, please contact our sales representative or email us for assistance.

1. Required Documents All required application forms can be downloaded from the bank’s official website. https://www.bankofmaldives.com.mv/storage/file/193/10107/home-loan-application-form-en.pdf 2. Submit Booking Documents Customer submits the Booking Agreement and receipt (issued by the developer after reservation confirmation) to initiate the loan application. 3. Loan & Credit Review (Approx. 1 Month) The bank’s loan team reviews income, creditworthiness, and eligibility. 4. Conditional Offer Issued The bank issues a conditional offer letter and waits for the customer’s confirmation before proceeding to the next step. Customer submits the signed SPA (after confirming 20% down payment) and equity/ownership documents. 5. SPA Review & Agreement Signing (Approx. 3 Weeks) Bank reviews SPA and invites customer to sign: * Sanction Letter * Quadripartite Agreement 6. Disbursement Request Submission Customer emails the bank: * Developer-issued disbursement request letter * Construction invoice 7. Bank Disbursement Bank reviews documents and processes payment within 1–2 days. Developer issues receipt after receiving payment. 8. Progress-Based Disbursements Developer provides new invoices according to construction progress. The cycle continues until the project reaches 100% completion.

Target audience: Property owners who have purchased a unit at Kandoofaa Residence Sales window: Until July 10, 2026 (booking deadline) 1. About This Campaign Q1: What furniture is being sold in this campaign? This campaign offers the loose furniture listed at the Kandoofaa Residence sample room and in the Furniture section of our official website, kandoofaamv.com. The furniture is imported from China, with a modern minimalist style, positioned in the mid-to-high price range. Only listed items are available; custom designs are not offered. Q2: Can the furniture be customized? For some items, you may choose between different surface materials (for example, fabric or leather for sofas). Please refer to the sample room and website for details. Style and material cannot be changed after ordering. 2. How to Purchase Q3: What purchase channels are available? 🌐 Online: Order via the Furniture section of "kandoofaamv.com" 🏠 On-site: Visit the Kandoofaa Residence sample room to view and select in person 📞 Phone / VIBER / WhatsApp/Email: If you experience issues with online ordering, contact our furniture sales representative Lissi Phone / VIBER: 7803809 (Maldives) WhatsApp: +86 189-7689-9284 (China) Email:18976899284@163.com 3. Booking & Timing Q4: When is the booking deadline? July 10, 2026. Customers who complete their selection and pay the deposit by this date will be included in our production and shipping schedule. Q5: Can I still purchase after the deadline? Once the booking deadline has passed, no new orders will be accepted. If you still wish to purchase, you may wait for the planned furniture mall on the 1st floor of Kandoofaa Residence to open. Q6: When can I expect delivery? Delivery to the Maldives typically takes around 80 days (including production and shipping). However, shipping is significantly affected by external factors; this timeframe is for reference only and is not guaranteed. The company will notify customers once the goods are ready to ship. 4. Pricing & Payment Q7: Do the prices include tax? Prices published on the website and at the sample room include 8% GST. Q8: How are the deposit and balance paid? Deposit — 30% Due before July 10, 2026 Amount: Listed price × 30% ÷ 1.08 Balance — 70% Due within 2 months after deposit, before installation (company will notify) Amount: Listed price × 70% ÷ 1.08 Note: Payments during this campaign are made on a tax-exclusive basis (i.e., listed price ÷ 1.08). GST will be handled separately at a later stage. Q9: Are shipping and installation free? Moving and installation fees are waived for this campaign. You may disregard the shipping and installation line items shown on the website; the system will automatically deduct these charges at checkout. Q10: When will I receive an invoice? For the deposit and balance payments, the company will issue a receipt only. After furniture installation is complete and the company has finished the relevant sales procedures, customers will be notified to pay the GST, and a formal invoice will then be issued. Q11: What is the payment account? Item Details Bank MIB Account Name: Pan MVR Account: 90403102119321000 USD Account: 90403102119322000 ⚠️ (Please verify with Lissi before making the transfer.) 5. Delivery & Installation Q12: How is the furniture delivered to my home? Furniture is shipped from China to the Maldives and includes delivery and on-site installation. The company is responsible for any damage that occurs during transit. Q13: What do I need to prepare for installation? Our team will contact you before installation to confirm the schedule. Please prepare: Clear the room(s) where furniture will be installed Have someone at home to assist (open doors, confirm placement, etc.) Specific preparation details will be provided in the installation notice. Q14: When is the balance paid, and how does it relate to installation? The balance is due within 2 months after the deposit payment, before installation begins (the company will notify you). Installation will only be scheduled after the balance is paid in full. 6. Returns, Exchanges & Cancellation Q15: Can I cancel, return, or exchange after placing an order? Style / Material: No changes are allowed after ordering. Cancellation: The deposit (30%) is non-refundable; any amount paid above the deposit will be refunded. Not satisfied after delivery: The same policy applies — the deposit is non-refundable; any amount above the deposit will be refunded. 7. Warranty & After-Sales Q16: How long is the warranty? 1 year from the date of installation completion. Q17: What does the warranty cover? Only structural components for non-human-caused issues. ✅ Covered: natural failure of structural parts; transit damage ❌ Not covered: human-caused damage; contamination Q18: How do I request repair service? ⚠️ Please contact our furniture sales representative, Lissi: Phone / VIBER: 7803809 (Maldives) WhatsApp: +86 189-7689-9284 (China) Q19: Will damaged items be repaired or replaced? Our policy: If repair is feasible, we recommend repair. If repair is not possible, the final disposition is determined by the customer. 8. Contact Q20: How can I reach the sales / customer service team? We are available through the following channels. Please choose the one that best fits your needs: Channel Contact Best for 🌐 Website kandoofaamv.com Browsing and ordering online 🏠 On-site Kandoofaa Residence Sample Room Viewing and selecting furniture in person 📞 Sales — Lissi Phone / VIBER: 7803809 (Maldives) / WhatsApp: +86 189-7689-9284 (China)Email:18976899284@163.com Order assistance, after-sales, repair requests Q21: Which channel should I use for what? Online ordering → Place your order through the website. If you encounter any issues, contact Lissi by phone or WhatsApp. After-sales / repair → Contact Lissi by phone or WhatsApp. In-person viewing → Visit the Kandoofaa Residence sample room during business hours. This FAQ applies to furniture sales within the current booking cycle. Sales rules for the planned Kandoofaa Residence 1F furniture mall will be announced separately.